Question 1

What is your return policy for plant material?

Accepted Answer

All sales are final.   Nursery stock (trees & shrubs) may be exchanged within three (3) days of purchase date when accompanied by a receipt.  All nursery stock must be in original container and exchange is subject to inspection by nursery manager.  We reserve the right to refuse any return of plant material.

Question 2

Do you guarantee plant material?

Accepted Answer

We do not guarantee annuals, perennials, or houseplants.  Nursery stock (trees & shrubs) that are healthy when they leave the garden center will be examined by our nursery manager for causes of failure as we cannot be responsible for lack of water or inadequate care or environmental issues that occur on your property.   Any exchanges must be made in original nursery containers.  In all cases we will work with you to resolve.

Question 3

What hardiness zone are we?

Accepted Answer

We are a zone 6a

Question 4

Do you carry bulk mulch and topsoil?

Accepted Answer

Yes, we carry Hemlock, Pine, and Black bark mulch as well as loam, compost, sand, stone, and other aggregates.   Materials are sold by the yard and can be loaded to your vehicle on site or delivered usually within one day.

Question 5

Do you repot houseplants?

Accepted Answer

Yes, you can bring your plants in and we will repot it for you. Repotting same day or while you wait is not guaranteed, you may need to come back to pick it up at another time.

Question 6

I want custom planters made, can you do that and how long will it take?

Accepted Answer

Yes we do custom plantings in pots and window boxes. Plantings are done on a first come, first serve basis so schedule your planting early. In the busiest part of the spring it can take up to two weeks. In the off season it usually only takes a few days. You can either come in, speak to one of our designers and pick out your plants, or you can give us color preferences and lighting conditions and we’ll make the plant selection for you.

Question 7

How much do you charge for planting a tree and when can I get it planted?

Accepted Answer

Our planting fee is charged per man hour labor rate of $75. A delivery charge of $35 also applies and may vary by location. We plant on a first come, first served basis.

Question 8

I’m getting mulch and plants delivered, can they be on the same truck?

Accepted Answer

No, unfortunately mulch and plant material need to be on different trucks resulting in two delivery fees.

Question 9

When is the best time to prune my flowering shrubs?

Accepted Answer

Different shrubs can be pruned at different times, but a good rule of thumb is to prune flowering shrubs right after they finish blooming.

Question 10

What is causing brown, dead patches on my Dwarf Alberta Spruce?

Accepted Answer

Dwarf Alberta Spruce are prone to attack by Red Spider Mites. If you see this type of damage occurring, spray with a miticide or horticultural oil. It’s important to get thorough coverage, top and bottom of the needles for adequate control. You can prevent damage by spraying with a hard spray of water once a week through the summer. This will keep the mite population below the damage threshold.

Question 11

The tree or shrub I purchased from you is doing poorly. What do I do?

Accepted Answer

Bring in a sample of the plant sealed in a zip lock plastic bag or a photo in your yard setting.   Our nursery manager will attempt to diagnose the problem. If we are unable to diagnose, we may schedule a site visit and / or send your sample to UNH Co-Operative Extension service for assistance.

Welcome to Springlook Farm